Terms and Conditions

By purchasing the diagnosis, you agree to the following terms and conditions:

    1. Service Overview

    The Decision Friction Diagnosis is a strategic assessment of a business's website, messaging, perceived value, and decision-making journey. The service is intended to identify potential friction points, communication gaps, and opportunities for improvement. Any recommendations provided are based on professional judgement and observations at the time of review.

    2. Client Responsibilities

    To receive the service, you must provide:

    • • A valid website URL
    • • Accurate business information
    • • Any requested supporting information relevant to the review

    You are responsible for ensuring the information provided is accurate and up to date.

3. Delivery

The diagnosis will typically be delivered within 3 working days of receiving all required information. Delivery times and may vary due to workload, holidays, illness, or delays in receiving required information, which you will be notified of if applicable.

4. Fees & Payment

Payment must be made in full before work begins. All prices are listed in GBP unless otherwise stated. No work will commence until payment has been successfully made.

5. Refund Policy

Due to the time-intensive nature of the analysis, refunds are not available once work has commenced. If you request cancellation before work has started, a refund may be provided at our discretion.

6. No Guarantee Of Results

The diagnosis provides strategic observations and recommendations only. Implementation decisions remain the responsibility of the client.

We do not guarantee:

  • • Increased revenue
  • • Increased enquiries
  • • Improved conversion rates
  • • Improved rankings
  • • Business growth

Results will vary depending on implementation, market conditions, offer quality, competition, and other factors beyond our control.

7. Intellectual Property

All reports, recommendations, frameworks, assessments, videos, and supporting materials remain the intellectual property of the provider. You may use the materials internally within your business.

You may not:

  • • Resell the diagnosis
  • • Reproduce it commercially
  • • Distribute it publicly without permission

8. Limitation of Liability

To the maximum extent permitted by law, liability is limited to the amount paid for the service.

We shall not be liable for:

  • • Loss of revenue
  • • Loss of profits
  • • Loss of business opportunities
  • • Indirect or consequential losses

9. Confidentiality

Any business information provided will be treated as confidential and used solely for the purpose of delivering the service.

10. Contact

For any questions regarding these Terms & Conditions, please contact:

Angelika Widz

Email: angelikawidz@outlook.com


If you have any questions regarding your purchase, please get in touch before ordering.